Terms and Conditions

Clinic Launch Academy Mobile App

Last Updated: November 19, 2025

Welcome to the Clinic Launch Academy Mobile App ("the App"), a proprietary white-label version of the GoHighLevel ("GHL") platform with additional features, tools, automations, training modules, CRM enhancements, and resources provided by Clinic Launch Academy ("CLA", "we", "our", "us").

By downloading, accessing, or using the App, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the App.

1. Acceptance of Terms

By creating an account or using the App, you confirm that:

• You are at least 18 years old
• You have legal authority to bind yourself or your organization
• You have read, understood, and agree to these Terms & Conditions
• You will comply with all applicable laws and regulations

These Terms apply to all users, including businesses, staff members, contractors, and team members.

2. Nature of the App

The App is a white-label version of GoHighLevel and includes:

• CRM and contact management tools
• Pipeline and sales tracking
• Email/SMS communication capabilities
• Appointment scheduling
• Sales funnels and workflows
• Marketing automation features
• Training and educational content
• Business analytics and reporting
• Custom features developed by CLA

All core infrastructure, hosting, and backend systems are powered by GoHighLevel, while customizations, templates, training, and business systems are provided by Clinic Launch Academy.

3. Business Facilitation Services

CLA provides tools and training for business development and B2B connections. We do not:

• Provide medical, legal, or professional advice
• Guarantee business results or income
• Ensure regulatory compliance (unless contracted separately)
• Act as a party to transactions between users

Users are solely responsible for:

• Their business decisions and outcomes
• Compliance with industry regulations
• Professional standards and licensing
• All client and business relationships

4. User Accounts & Access

You are responsible for:

• Maintaining confidentiality of login credentials
• All activity under your account
• Ensuring authorized use by team members
• Promptly notifying us of unauthorized access

We may suspend or terminate access if:

• Terms violations are detected
• Security risks are identified
• Payment obligations are not met
• Fraudulent activity is suspected

5. Payments, Billing & Refunds

If your App access is part of a subscription or service agreement:

• All fees must be paid on time
• Payment methods must remain valid
• Fees are non-refundable unless stated in writing
• Taxes are your responsibility

Failure to pay may result in immediate suspension or termination.

6. Use of Communication Tools

The App includes email, SMS, and messaging capabilities. You agree to:

• Comply with TCPA, CAN-SPAM, GDPR, and all applicable laws
• Obtain proper consent before contacting individuals
• Not send spam, misleading, or harmful content
• Maintain accurate opt-out mechanisms
• Accept responsibility for all sent communications

CLA is not liable for:

• Communication delivery failures
• Carrier or provider charges
• Compliance violations from your usage

7. Data, Privacy & Security

Your use of the App involves:

• Data storage on GoHighLevel infrastructure
• Processing according to our Privacy Policy
• Your responsibility for data compliance

You must:

• Ensure lawful data collection and use
• Maintain appropriate security measures
• Obtain necessary consents
• Comply with applicable privacy laws

8. Intellectual Property

All CLA-provided content, including but not limited to:

• Templates and workflows
• Training materials and courses
• Automations and scripts
• Documentation and guides
• Branding and creative assets

Remains the exclusive property of Clinic Launch Academy. You receive a limited, non-transferable license during your active subscription. You may not resell, redistribute, or commercially exploit CLA materials without written permission.

9. Acceptable Use Policy

You may not:

• Use the App for illegal purposes
• Violate any applicable laws or regulations
• Interfere with App functionality or security
• Attempt unauthorized access
• Reverse engineer or copy the App
• Harass, harm, or defraud others
• Transmit malicious code or content
• Violate third-party rights

10. Service Modifications

We reserve the right to:

• Update or modify App features
• Change pricing or access levels
• Add or remove functionality
• Modify these Terms

Changes may occur with or without notice. Continued use constitutes acceptance of modifications.

11. Third-Party Services

The App may integrate with third-party services including:

• Payment processors
• Communication providers
• Analytics tools
• Cloud services

We are not responsible for third-party:

• Service interruptions
• Data handling practices
• Terms and policies
• Fees or charges

12. Disclaimers

We do not guarantee:

• Uninterrupted or error-free operation
• Specific business results
• Income or revenue levels
• Third-party service availability

13. Limitation of Liability

This limitation applies regardless of the theory of liability.

14. Indemnification

You agree to indemnify and hold harmless CLA, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the App
• Violation of these Terms
• Violation of any laws or third-party rights
• Your business activities

15. FDA & FTC Compliance

• No claims have been evaluated by the FDA
• Results vary based on individual effort and market conditions
• Income representations are not guarantees
• Testimonials reflect individual experiences, not typical results

16. Termination

Either party may terminate these Terms:

• By you: Cancel subscription anytime
• By us: For Terms violations or non-payment

Upon termination:

• Access to the App ceases immediately
• Licenses to CLA content expire
• Data may be deleted per our retention policy

17. Dispute Resolution

Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law. You waive the right to participate in class actions.

18. App Store Terms

This App is also subject to:

• Apple App Store Terms of Service
• Google Play Store Terms of Service
• Platform-specific guidelines

These platform terms supersede conflicting provisions herein.

19. Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

20. General Provisions

• Entire Agreement: These Terms constitute the complete agreement
• Severability: Invalid provisions don't affect remaining Terms
• No Waiver: Failure to enforce doesn't waive rights
• Assignment: You may not assign these Terms
• Notices: Communications should be sent to the contact information below

21. Support & Contact

For support or questions:

By using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.