Privacy Policy

Clinic Launch Academy Mobile App

Last Updated: November 19, 2025

This Privacy Policy describes how Clinic Launch Academy ("CLA", "we", "us", or "our") collects, uses, stores, and protects information when you use the Clinic Launch Academy Mobile App ("the App"), a customized and white-labeled version of the GoHighLevel ("GHL") platform.

By accessing or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information Provided by You

When creating an account or using features inside the App, you may provide:

• Name
• Email address
• Phone number
• Business/clinic information
• Login credentials
• Appointment details
• Uploaded files (documents, media, forms)
• Payment details (processed through third-party gateways)
• Communication preferences

B. Business Information You Enter

You may store information about your business contacts, leads, or clients, including:

• Contact details
• Appointment history
• Notes and messages
• Questionnaire responses
• Tags, pipeline stages, and CRM records

You are solely responsible for ensuring this data complies with all applicable laws (HIPAA, GDPR, TCPA, CCPA, and others).

C. Automatically Collected Data

When you use the App, we (or GHL) may automatically collect:

• Device information and identifiers
• IP address
• App version and performance data
• Browser type and operating system
• Usage logs and interaction data
• Page views and session duration
• Crash analytics

D. Cookies & Tracking Technologies

The App and web-based interfaces may use:

• Cookies
• Pixels and web beacons
• Local storage
• Analytics tools

These help improve performance, personalization, and user experience.

2. How We Use Your Information

We use collected information to:

• Provide access to the App and its features
• Enable CRM, pipeline, automation, email, and SMS functions
• Improve app performance and stability
• Offer training and support services
• Personalize your experience
• Communicate updates, alerts, or service messages
• Process payments and billing
• Comply with legal or regulatory requirements
• Protect against fraud and security threats

We do not sell or rent your personal information to third parties.

3. Business Facilitation Services

This App facilitates B2B connections between healthcare providers and suppliers. We do not:

• Provide medical advice or services
• Store medical records or patient data
• Handle diagnostic or treatment information
• Guarantee regulatory compliance unless separately contracted

If you enter sensitive business or client data into the App, you are fully responsible for:

• Complying with all applicable regulations
• Obtaining proper consents
• Maintaining legal use of communication tools

4. How We Share Information

We may share data only in the following situations:

A. With GoHighLevel (Platform Provider)

Since the App is built on GHL:

• All hosting, data storage, and backend services are managed by GHL
• Information you enter is stored on their secure servers
• Their privacy policy applies to storage and infrastructure

B. With Trusted Service Providers

Information may be shared with:

• Email/SMS service providers
• Payment processors
• Cloud storage providers
• Analytics and performance monitoring tools
• Customer support platforms

All third-party vendors must meet appropriate security requirements.

C. For Legal or Protection Reasons

We may disclose information if required to:

• Comply with laws, regulations, or legal requests
• Enforce our Terms & Conditions
• Protect our rights, property, or safety
• Prevent security breaches or fraud
• Respond to government requests

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

• Encryption in transit and at rest (via GHL infrastructure)
• Access control and authentication safeguards
• Regular security assessments
• Secure hosting environments

However, no system is completely secure, and we cannot guarantee absolute protection. You are responsible for:

• Maintaining strong passwords
• Securing your devices
• Managing team member access permissions

6. Data Retention

We retain your data for as long as:

• Your account remains active
• Required by applicable law
• Needed to provide services or maintain records
• Necessary for legitimate business purposes

You may request deletion of your data at any time (subject to legal exceptions).

7. Communications: SMS, Email & Notifications

The App allows you to send:

• SMS messages
• Email campaigns
• Automated workflows
• Appointment reminders
• Marketing communications

You agree to:

• Follow TCPA, CAN-SPAM, carrier regulations, and local laws
• Obtain proper consent from all recipients
• Manage opt-in/opt-out processes appropriately
• Maintain suppression lists

You are solely responsible for compliance with all communication regulations.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with supervisory authorities

To exercise these rights, contact us using the details below.

9. California Residents Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of data sales (we do not sell personal data)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, email: info@cliniclaunchacademy.com

10. Apple App Store Privacy

When using our iOS app:

• We may use Apple Sign-In for authentication
• Analytics may be shared with Apple for app improvement
• Push notifications require your explicit permission
• Location services are only used with your consent

11. Children's Privacy

The App is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If you believe a minor has provided information, please contact us immediately.

12. International Data Transfers

Because the App uses global hosting infrastructure:

• Data may be stored or processed outside your country
• Transfers comply with applicable legal frameworks
• Appropriate safeguards are implemented for cross-border transfers

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates take effect immediately upon posting. We will notify you of material changes via email or App notification. Your continued use signifies acceptance of modifications.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy: